Frequently Asked Questions

Everything you need to know about shopping with Smiley World.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

Can I track my package after it ships?

Yes, once your order is dispatched, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.

Are your products ethically sourced?

At Smiley World, we are committed to sustainability. All our garments are produced in certified factories that ensure fair wages and safe working conditions for all employees.